Any business that wants to attract local customers needs more than just a website and Google Ads. There’s a third, often overlooked, asset that can dramatically impact your visibility in search: your Google Business Profile (GBP). Previously called Google My Business, your GBP acts as a dynamic, real-time snapshot of your business on Google Search and Maps—putting your hours, location, reviews, and key services front and center when people are looking for what you offer. 

In this guide, we’ll break down what GBP is, why it matters more than ever, and exactly how to use it to grow your visibility and credibility online. 

What Is Google Business Profile? 

Google Business Profile is a free tool from Google that allows you to manage how your business appears across Google Search, Google Maps, and other Google properties. A well-optimized GBP helps potential customers: 

  • Discover your location and contact info 
  • View your products, services, photos, and videos 
  • Read and leave reviews 
  • See posts and updates in real time 
  • Ask questions and get quick answers 

98% of consumers used the internet to find information about a local business in 2023 (BrightLocal). 

 

Why GBP Matters for SEO 

Your Google Business Profile is one of the top three local ranking factors for appearing in the coveted Google Local Pack (map-based results). According to Moz’s Local Search Ranking Factors study, the most important signals include: 

  • GBP signals (categories, keywords, completeness) 
  • On-page signals (Name, Address, Phone (NAP) consistency, local landing page) 
  • Review signals (volume, diversity, sentiment) 
  • Behavioral signals (clicks, calls, direction requests) 

A properly managed GBP can: 

  • Increase click-through rates (CTR) on your listings 
  • Drive more traffic to your website or store 
  • Improve visibility in local search results 

Google’s Ranking Criteria: Relevance, Distance, and Prominence 

Google uses three key criteria to determine which businesses show up in local search results: 

  1. Relevance – How well does your business match what someone is searching for? 
  2. Distance – How close is your location to the searcher? 
  3. Prominence – How well-known or reputable is your business (including reviews, links, and brand recognition)? 

Tip: Complete every field in your GBP, and use keywords that reflect the services and locations you want to rank for. 

 

New in 2024–2025: Recent GBP Changes That Affect Your Rankings 

Google continues to expand and refine the Google Business Profile platform. Recent updates have added new tools while retiring others.  

Major Feature Changes 

Feature 

What’s New 

Action You Should Take 

Chat & Call History 

Removed as of July 2024 

Add alternative contact options (e.g., WhatsApp, Facebook Messenger) 

WhatsApp Integration

New 

Link your business WhatsApp to GBP for direct messaging 

AI-Powered Menus

For restaurants

Upload photos of menus to auto-generate listings 

Direct Profile Management 

Now accessible via Google Search or Maps 

Search for your business name while logged into your Google account to make edits directly 

GBP & Algorithm Updates: What You Need to Know 

August 2024 Core Update 

  • Focused on user experience and fresh content 
  • Increased visibility for profiles with up-to-date info, recent reviews, and active posting 

March 2024 Core Update 

  • Devalued spammy or keyword-stuffed business names 
  • Emphasized accuracy and authenticity 

Fake Review Crackdown 

  • Google is using AI to detect and remove inauthentic reviews 
  • Businesses that incentivize or manipulate reviews may be penalized or suspended 

49% of consumers trust online reviews as much as personal recommendations (BrightLocal, 2023). 

8 Steps to Optimize Your Google Business Profile 

  1. Claim & Verify: This unlocks all editing and analytics capabilities. 
  2. Choose the Right Categories: Your primary category should describe your main service (e.g., “Plumber”). Add secondary categories if applicable. 
  3. Maintain NAP Consistency: Your Name, Address, and Phone number should match across your website, directories, and GBP. 
  4. Add Products & Services: Include detailed descriptions and pricing if possible. 
  5. Upload High-Quality Visuals: Photos increase engagement by 42% on GBP listings (Google). 
  6. Use Posts to Stay Active: Share weekly updates, offers, events, or FAQs. 
  7. Get and Respond to Reviews: Ask happy customers to leave a review and reply to all feedback. 
  8. Monitor Insights: Use GBP’s analytics dashboard to track visibility, engagement, and actions. 

 

Google Business Profile Posts: Content That Converts

GBP posts can appear directly in search results, offering a powerful touchpoint to attract and convert customers. Use posts to share: 

  • Promotions and sales 
  • Special hours or closures 
  • Events
  • Blog updates or tips
  • Product launches 
  • Community involvement 

Businesses that regularly update their GBP with posts see a 17% increase in clicks to their website (Google My Business Insights). 

 

6 Tips for Better GBP Posts

  1. Post Weekly: Google favors active, frequently updated profiles. 
  2. Use Original Media: Show your real team, space, and products—avoid stock photos. 
  3. Keep It Short: 150–300 characters is the sweet spot. 
  4. Include Keywords: Use local and service-specific keywords naturally. 
  5. Add a CTA Button: Encourage action with “Call Now,” “Book,” or “Learn More.” 
  6. Test and Measure: Review performance and adjust based on engagement. 

GBP Is Your Local SEO Powerhouse 

Your Google Business Profile isn’t a “set it and forget it” tool—it’s an evolving, high-impact marketing asset. Think of it as your digital front door: clean it, update it, decorate it, and make it easy to open. 

As Google continues to prioritize trusted, accurate, and active profiles, businesses that invest time into optimizing their GBP will enjoy better local rankings, more clicks, and higher conversion rates. 

If you’re not actively managing your Google Business Profile, you’re leaving visibility—and revenue—on the table. 

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